One of the recent challenges India faces today is preparing its citizens and government for globalization and information and communication revolution. Information and Communication Technology (ICT) is playing a pivotal role in instituting effective e-Governance, which essentially bridges the gap between government and citizenry. The Internet has become such an integral part of life that for day-to-day activities, citizens, businessmen, employees and government agencies need to transact with government through e-ways.
There are basically four types of e-Government services prevailing such as; government-to-citizen(G2C), government-to-business(G2B), government-to-employees(G2E), government-to-government(G2G) and e-Governance offers easy operability for them and their cross-linkages to achieve a platform for government-to-citizen- to-government (G2C2G).Over the years, a large number of initiatives have been undertaken by various State Governments and Central Ministries to usher in an era of e-Government. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. The national government, various State governments, and local self-government are moving in e-way for citizen delivery of services.
Centralized Public Grievance Redressal System: Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. It is implemented in various National Government Departments and State Governments. Hon’ble Chief Minister receives the grievance online across the State. There are primarily one designated nodal agencies in the Chief Minster Grievance Cell. The grievances received by the Chief Minster Grievance Cell are forwarded to the concerned Departments/District Collectors who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. SMS alert facility is provided along with various MIS reports.
Standardization of District Portal: This is a National Level project with Odisha as a pioneering State. India is a Multicultural, Multilingual and Multi religion Country. It is divided into various States and District. The district is the middle-level administrative unit which coordinates with State and Union Government and provides various services to the citizens. A standardized district portal framework has been placed, which will standardize all District portals across the country. The contents and formats of the portal include; profile, geography, administrative setup, directory, peoples’ representatives and many more. Citizen Services such as acts & rules, e-forms, policies, inquiries, guidelines to get caste and domicile certificate, registration of documents, ration card, land records, Right to Information. Three tier system i.e. Content creation through CMS, Content moderation and citizen Portal are available through this application.
Online Donation to Shri Jagannath Temple, Puri.
Shri Jagannath Temple Administration, Puri is managing Shree Jagannath Temple. For overall development of the Temple. Various schemes are floated. Devotees across the Globe are facilitated by this system to donate online through credit and debit cards and net banking through the site http://www.jagannath.nic.in. Devotees can also online book Neelachal Bhakta Nivas and Gundicha Jatri Nivas and stay and pay bills.
Bhulekh: Land record computerization: Land record computerization is a milestone in the e-Governance activities. All The land record details such as parties, Khitans are computerized. Citizens can get land information village wise and name wise in the local language. GIS-based land maps are also available.
e-Procurement: One of the major areas in e-Government procurement is e-Procurement. It facilitates contractors to bid online any tendering process. Digital certificates are issued to the contractors to authenticate them to this system. The government can make a transparent system in procurement through the portal.
Track the missing Child (URL: http://trackthemissingchild.gov.in): With the cyber initiative by National Informatics Centre, Ministry of Social Justice and Empowerment and Home Department, tracking the missing children in India is made easier. Every year children are missing. The portal facilitates the police and juvenile boards and the persons whose children are lost can get them through this system. This facility is extended to neighboring Countries i.e. Bangladesh, Thailand etc.
Disability Commission Portal (http://scpdodisha.nic.in – e-Sakhyam): A web-based portal for Disability Commission developed satisfying accessibility norms for viewing and getting services for online filing of complaints by Persons with Disabilities i.e. differently abled persons.
The website of the Office of the State Commissioner for Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995 is accessible to all users, irrespective of the device and technology in use or ability. It facilitates Persons with Disability to put forth their complain to Disability Commissioner.
GPF automation of Accountant General Office: for State Government Employees: Deliverables:-
- GPF account slip of State Govt. employees, view and download online with SMS push.
- Online viewing of the status of GPF advance
- Online viewing of the status of Pension.
E-Pothi: Online Cataloguing of Manuscripts of Odisha State Museum (http://odishamuseum.nic.in) the objective of e-Pothi is to facilitate researchers, students, scholars across the Globe to get online access the rare manuscripts of Odisha, spread awareness among the people about the Indian culture and heritage.The manuscripts are very rare and ancient and it is difficult to visualize and. Now the people/students/ researchers/scholars across the Globe can get it online.
There is the demand of researchers across various Universities, Libraries to access the portal. This works like an online catalog, where the visitor can access the digitized manuscripts like a catalog, can search based on author, subject, and category and get access to the manuscripts. There are around thirty-seven thousands of manuscripts with 27 categories i.e. Veda, Ganita, Ayurveda, Jyotisha, Sanskrit Purana, Tantra etc. The visitor can get access to the first and last page of the individual manuscripts and if he/she wants to see/read complete set for research purpose, then there is a facility of online purchase through e-Payment of Credit/ Debit/ATM Card/Internet Banking.
e-Shramik: Building & Other Construction Worker’s Welfare Board (BOCWW): By this system Building and other construction workers get various benefits including medical and cycle, marriage etc. advances through online payment of banks. The government also collects various cess online through this. The workers get computerized Identity cards.Labor Helpline, RSBY Helpline, Child Helpline: Grievance Redressal through Toll-Free Number and Grievance Redressal Portal. Grievances can be received through both toll-free number and online and necessary action can be taken.
School Student Helpline: Grievance Redressal through Toll-Free Number and Grievance Redressal Portal through http://www.studenthelplineodisha.nic.in & 18003456722
Digital Employment Exchanges: Automation of employment exchanges is the need of any Government. A web-based project so as to facilitate job seekers to register their name in Employment Exchanges 24X7 and get the notification about the interview and finally get the employment.
Skill Development: This Application is robust application along with a Common Database & MIS where its main aim is to merge all registration data related to Skill development across the departments i.e. ORMAS, OSEM, SUDA, and OSFDC of Odisha and provide job oriented skill training through online, various counseling process etc. Job seekers are connected so that candidates after training and NCVT certification process get suitable jobs.
e-Archives: E-Catalogue Module: This module is work like an online catalog, where the visitor can access the monuments like a catalog. The visitor will come to the portal and when the visitor clicks on the Archives Links, the visitor can see each categories archive with the first and last page to read online. This is for the demonstration of the digital copy. All books & other collection save here in cataloging format according to their subject, year etc., and Advanced Search engine facility will be avail by that easy to search all archives, Research scholars also can register online and get the reading facility in the campus through the computer.
Smart City Mobile APP: enables a common citizen to lodge a grievance and monitor the status. This is also integrated with Grievance Monitoring System of Rourkela Municipality. Presently Citizen’s corner (for lodging and monitoring grievance) is available in this APP. Other features which are under development in the App are: Helpline, City News, Events & Notices, Maps, Weather, Tour, a general tour e-guide of city, Beautify Municipal Corporation (If there is any waste/dump lying in any ward, citizens can upload the image to Municipal Corporation through this functionality. Henceforth, Local Bodies can take an action as soon as possible to make the city a cleaner and beautiful city.
Swachh Mobile App: enables local bodies officials associated with garbage cleaning operations to report to the Administrator and Commissioner regarding daily cleaning position of garbage collection sites. Through the mobile app, they can take the photograph of garbage collection sites and upload the photograph having Geotag and time stamp. If no information is received by 11 AM, then a reminder is issued through the APP to the concerned officials to clarify why the status has not been uploaded. There may be situations like vehicle breakdown, strike, accident etc. where the garbage collection could not have been done is to be reported through the App. By 4 PM a memo is issued online to the concern sanitary official. The mobile APPs are android based APPs.
With this vision the level of transparency and effectiveness in the delivery of citizen services would be increased, thereby making the citizens avail all the Government services and schemes in better and cost-effective manner. The e-governance applications are no doubt the pathways for Digital India Movements.